Shipping & Setup
How will the X-Carve Pro be delivered?

It will ship via LTL freight in several boxes on a pallet with lift gate service included through our carrier. The size of the pallet is estimated around 69.09" x 30.11" x 22.64.
How much will shipping cost?

Shipping costs will vary depending on the address. The best way to determine costs is to add an X-Carve Pro to your cart and enter the shipping address.

The X-Carve Pro ships via LTL Freight. This is a 300-pound product and requires freight shipping. Shipping services include lift gate delivery.

Any additional items purchased with the machine may add shipping costs to the total order. The best way to determine costs is to add an X-Carve Pro to your cart and enter the shipping address. 
Where can X-Carve Pro be shipped in Canada?

All Canadian Provinces - For shipping to Territories, please email sales@shopinventables.ca for a custom quote.
Can I pick up my X-Carve Pro?

Unfortunately, we do not offer an in-person pickup option at this time.

What size workbench do you recommend for the machine?

We recommend 6’x6’ for the 4x4 and 6’x3’ for the 4x2. For details, see this guide: What size workbench or table do you recommend for the X-Carve Pro machines? 
What is included with my X-Carve Pro order?
  • X-Carve Pro
  • 1 year limited warranty
  • Cutting bits included: Planing bit
  • Controller and cables
  • HMI - Separate control with Pause, Resume, and Reset button controls, Z-Probe connection point and E-Stop
  • Primary 120VAC, 50/60 Hz., Secondary 120VAC transformer
  • Dust control system - Dust shoe, Hose, Arm
  • Z-probe Kit
  • T-slot wasteboard with threaded inserts - (4x4 model)
  • T-slot clamps (x4) - (4x4 model only)
  • Standard Threaded Insert Wasteboard Kit (4x2 model)
  • Assembly tools (8) - 4ft level, Allen key set (1.5mm to 6mm), Torque wrench, Metric hex bit set, Metric socket set, Wrench Set, Square
How long does it take to assemble the X-Carve Pro?

It takes less than 2 hours to assemble the X-Carve Pro.
What are the power requirements?

The X-Carve Pro plugs into a standard non-GFCI/GFI 120v outlet. Industrial-grade CNC machines that allow for the spindle speed to be controlled by the operator are powered by Variable Frequency Drives that are not compatible with GFCI outlets. In Canada you are required to use it with the Primary 120VAC, 50/60 Hz., Secondary 120VAC transformer included with your X-Carve Pro purchase.

We do recommend the X-Carve Pro is on its own circuit, but the VFD for the spindle is integrated into the controller, so you'll only have one plug to put in your outlet.
What is the amp draw?

The rated amperage is 5 amps, and it will work on a standard 20 amp breaker, but it is capable of running on a standard 15A circuit. The actual amperage draw will depend on the project and cut settings
What is the temperature rating?

The X-Carve Pro recommended operating temperature rating is between 0°C - 40°C.

Billing
I need a different payment method (purchase order, split payments, physical check, etc.). What other options do you offer?

If you are unable to use one of the existing payment methods (either by credit card, Affirm or CWB Leasing) please contact sales@shopinventables.com, and we may be able to accommodate other payment methods on a case-by-case basis.  We do accept wire payments on request (Wires require 3-4 days to clear before processing orders).
What if I order and need to cancel?

To cancel your order, please contact our Sales Support Team (Monday-Friday, 9am-4pm EST) via email at sales@shopinventables.com. If the order has already been shipped, we cannot guarantee a cancellation or a refund of the shipping charges.
Do you offer discounts for purchasing multiple X-Carve Pros?

If you are interested in purchasing multiple X-Carve Pros, please contact sales@ishopnventables.com, and we will do our best to work with you on pricing.
When will my credit card be billed?

Your credit card will be billed once you place your order.
When will I be billed if I'm paying through Affirm?

If you finance your X-Carve Pro with Affirm, your first monthly payment is due approximately one month after your order is shipped.
When will my X-Carve Pro arrive in Canada (for Pre-Order)?

Pre-Orders will be opened for the first 30 days of August, and shipment from our factory is estimated to arrive in mid-October 2025 in North America. Orders will be processed and begin shipping out within 2 weeks of being received. Orders beyond these dates will ship and process as regular inventory is available.
Can I add an extended warranty later?

X-Carve Pro comes with a 1-year limited warranty that expires on the first anniversary of the date of delivery of the X-Carve Pro to you.

Additional warranties are not available. If you have an issue with your machine, contact us via help@inventables.com for troubleshooting support.
What is your return policy?

It is our preference to work directly with customers to fix any issues as quickly as possible to ensure all customers remain happy with their purchases and have a successful experience using our products.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@shopinventables.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@shopinventables.ca.
Why is the Canadian CSA version of the X‑Carve Pro priced higher than the U.S. version?

A). U.S. Dollar vs Canadian Dollar Exchange Rate

The exchange rate between USD and CAD plays a major role in pricing. 

1 USD ≈ 1.4 CAD after banking fees.

B). Shipping & Logistics

Machines shipped to Canada incur additional transport costs: cross-border freight, customs handling, and domestic distribution. These logistical layers naturally add to the landed cost for the U.S. machine sold in Canada.

C). Extensive CSA Certification Costs

The Canadian X‑Carve Pro received full CSA approval, requiring rigorous testing, documentation, and electrical safety compliance under Canadian standards. Those certification efforts incurred substantial engineering and administrative costs, which aren't required for the U.S. version.

D). Modified Components & Configuration

The CSA model includes specific hardware modifications that differ from the U.S. version. These changes sometimes involve costlier components and assembly techniques to meet CSA requirements.

While the Canadian list price appears higher, the Canadian CSA-approved version is tailored to meet Canadian regulatory standards, with built-in compliance and safety requirements.
Do you offer Educational discounts?

Yes, please contact our sales team to discuss your particular requirements and for a customized quote. 

Contact Canada Sales Support:

Mon - Fri: 9am - 5pm EST.Email Sales at sales@shopinventables.ca

Order Support: (647)-948-7142